Canada's Settlement Services Go Digital As Experts Argue Artificial Intelligence Should Support Workers

Phys.org Science•Published: Oct 9, 2026 07:30 PM IST

Canada is increasingly integrating artificial intelligence into its vast settlement services system to help newcomers navigate housing, employment, and healthcare information more efficiently. Immigration policy researchers emphasize that while AI can streamline routine administrative tasks, it must be deployed as a supportive tool rather than a replacement for human judgment and empathy.

Streamlining Routine Inquiries: A well-designed AI system can answer basic questions about language classes, food banks, and legal clinics around the clock.
Targeted Sector Support: AI is projected to be most useful in three core areas including basic information delivery, system navigation, and skills training.
Addressing Digital Barriers: Researchers warn that unequal access to stable internet, hardware, and digital literacy remains a significant hurdle for newcomers.

The Context & Background

This digital transformation aligns with the federal government's AI Strategy for the Federal Public Service 2025–2027, which prioritizes human-centered and secure technological adoption. Settlement services acted as a vital bridge for over 690,000 newcomers across Canada in 2024–25, highlighting the immense scale of information demands managed by partner organizations.

Why it matters:Integrating artificial intelligence into public services sets a vital precedent for how governments balance technological efficiency with compassionate care. Ensuring AI supports rather than replaces human workers protects vulnerable populations relying on trusted guidance for housing, healthcare, and employment.

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